INTRODUCTION

• Purpose: This policy outlines the conditions under which refunds and exchanges are offered by MotherShipShrooms
• Scope: Applicable to all products purchased from MotherShipShrooms

ELIGIBILITY FOR REFUND OR EXCHANGE

• Defective Products: Customers are eligible for a partial refund or exchange if the product received is defective.
• Order Issues: Refunds may be considered for issues related to order fulfillment (e.g., incorrect items, missing products).

PARTIAL REFUNDS

• Conditions: Partial refunds will be considered on a case-by-case basis, depending on the nature and severity of the issue.
• Calculation: The amount refunded will be determined based on the extent of the defect or issue with the order.

EXCLUSIONS

• Non-Refundable Items: Certain items may be excluded from refunds or exchanges (e.g., opened or used products, items on sale).

CONTACT INFORMATION

• Customer Service: Please contact  [email protected]